SHIPPING & RETURNS
Shipping, Product and Refunds Policy for The Cookie Press:
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Thank you for choosing The Cookie Press for your baking needs. Below are our shipping, product and refunds policies.
Products:
We take pride in our 3D printed cookie cutters and stamps and we strive to provide you with the best quality products. However, please note that due to the nature of the 3D printing process, our products may have some imperfections, such as small lines, bumps, or rough spots.
Please be assured that these imperfections will not affect the final look of the fondant. Additionally, our cookie cutters and stamps are made from food-grade materials that are safe to use with fondant.
If you are not satisfied with the quality of our products, please contact us within 7 days of receiving your order and we will do our best to address your concerns.
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Shipping:
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We offer shipping to Australia only at a flat rate of $10. Please allow 2-4 business days for processing before shipping. Once your order has been processed, you will receive a confirmation email with your tracking number.
Please note that The Cookie Press is not responsible for lost parcels. If you have any concerns regarding your shipment, please contact the shipping provider.
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Refunds:
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We do not accept change of mind returns. However, if you receive a faulty product, please report it to us within 48 hours of package delivery by emailing thecookiepress@outlook.com. We will require proof of purchase and photos of the faulty product. If we determine that the product is faulty, we will offer a refund or exchange.
Please note that we will not refund or exchange products that have been damaged due to misuse or mishandling. If the product has been damaged during shipping, please contact us immediately so we can investigate the issue with the shipping provider.
We appreciate your business and strive to provide the highest quality products and customer service. If you have any questions or concerns, please do not hesitate to contact us at thecookiepress@outlook.com.
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